Hope Restored!

Over the last couple of days I have posted about some negative experiences and some pretty bad service from some retailers.  I'd pretty much given up hope that companies valued us as customers, and therefore didn't care about the service they offered.  That is until last night, all hope has now been restored.  Thanks to Pizza Express.

I know Pizza Express isnt an Online Retailer, however they do offer a service, and an exceptional one at that.

I was visiting the Albion Place Pizza Express in Leeds last night with my girlfriend Laura and it has to be one of the best experiences I have had with regards to service.

We made our order, Dough balls to share for starter, and we were discussing with waiter about the different types of chillies on an American Hot, as my girlfriend didnt want anything that would burn her mouth out.  The waiter was quite knowledgeable and discussed each.  Laura didnt want to take a risk and so decided to play it safe and order a Sloppy Giuseppe and I went with a Pollo ad Astra.

Our order came extremely quickly, however there wasnt any dough balls as they had brought our pizzas and instead of Laura's choice, they had an American Hot.  We explained that we had ordered dough balls and the one of the pizzas wasnt right, the waitress was extremely apologetic and said that she would go and get them to rectify the order and remake the pizzas.  Now as this was clearly an honest mistake, as we had been discussing the American Hot with the waiter, we just assumed he'd accidentally written it down.

We would have been happy with them just remaking the pizzas and bringing our dough balls.  What happened afterwards was extremely unexpected and shocked both myself and Laura.

The manager came over to us and apologised for the mix up, he handed us a plate of dough balls each and said that they wouldn't be charged.  He then said that we should save room for dessert as that would be on Pizza Express as well, and he was really sorry.

Now in my eyes, this went above and beyond what he needed to do.  We didn't see this as a big mistake, it was a simple error.  Laura and I left that restaurant feeling like we were really appreciated and valued as customers, and can honestly say we have never been made to feel like that anywhere else.  That was my first time visiting that Pizza Express, however I can guarantee it certainly wont be the last.

If anyone else is fed up with poor service, or you're a business that wants to see how its done, I couldnt recommend the Pizza Express on Albion Place highly enough.  Its second to none, and the staff are amazing.

Well done Pizza Express!

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