eCommerce: Are we valued as a customer? Latest Update

I have made a couple of posts about the good and bad service I have received from varying companies over the past month.  I was getting really disheartened by just how shockingly poor the level of service was and I had the impression that customers just weren't that important to companies these days.

I put this down to companies working in a niche market knowing that their customers were just coming back to them as they didn't really have anywhere else to go.  The example I gave was Game, where I had got my product 5 days after its release and didn't really get a satisfactory response from their customer service team.

Well after posting my last blog, I was contacted directly by someone in their customer service team.  She was really apologetic and explained that they did care about their customers, and to make up for the level of service I had received that I could chose a game from their website and I could have it for free.

Its a shame that it got to the stage of having to use social media before a company reacts to a problem, however the fact that they did respond is a big plus on my part as I do have that feeling of being a valued customer, and in the end that's all we want.

With regards to Carphone Warehouse on the other hand, we have a completely different outcome.  They clearly don't care about their customers and I've had no response what-so-ever.  My complaint with them is ongoing.  All I would say is that if you're tempted on one of their cash back offers on Quidco, then don't be.  You probably will receive cash back, however it will be considerably lower than you were thinking.  Its a shame as the Quidco idea is great.  I will certainly think twice before entering into a deal on Quidco, and I certainly wont be entering into anything involving Carphone Warehouse.  They have conned me out of my money.

Dont use Carphone Warehouse, go direct to the phone companies you'll get a better level of service anyway.

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